This may shock you, but the customer is not always right. Sometimes the prospective customer is an unreasonable clown.
You can usually spot these brides and grooms within about 90 seconds. They tend toward being self-centered, unrealistic, clueless, and want everything for 10 cents on a dollar.
Don’t look at them as a ‘selling challenge.’ Refer them to a competitor. Preferably one who annoys you.
How many times have you taken a piece of business, against your gut feeling that the client was out-of-control and unmanageable? Next time you’re in that situation, just say ‘No thanks.’
Andy Ebon
The Wedding Marketing Authority
Thanks Andy.
Andy,
You make a great point here. I’m all in “Faver” being the best
salesperson possible. Listening to clients and exceeding their
expectation… But knowing when to say NO is a powerful tool!
Nicely done.
Andy, how true!!!!!!
I never thought to qualify the customer; this is a very interesting concept to “pick your fit”. Thank you for a different approach.
Andy, Been there done that. It happened about 4 years ago. NEVER again. I prefer to pass then play. Thanks so much .