Nov 20

Source: The Greeneville Sun

GATLINBURG (AP) — The marriage business in the Sevier County vacation region has dropped 29.5 percent during the last seven years, and with the state of the economy, even the month of October isn’t as strong as it has been.

Chapel owners said they have been looking forward to October, usually the best month of the year for the county that issues the most marriage licenses in Tennessee.

Creekside Wedding Chapel

Creekside Wedding Chapel

Wedding chapels live from tourists drawn to Sevierville, Pigeon Forge and Gatlinburg during the fall, when leaves are changing to warm autumn colors.

But Lee Bennett, president of the Gatlinburg Wedding Chapel Association, told The Knoxville News Sentinel fuel and travel prices are deterring the mostly out-of-state couples. He also cited a Georgia law that shortens the waiting period for marriage licenses for the decline in Tennessee’s business.

At the height of the county’s wedding boom in 2000, the clerk’s office issued 21,136 marriage licenses. That number has decreased year for year to 14,896 in 2007.

The county has about 30 wedding chapels and packages range from $100 to more than $10,000.

Couples also are becoming more cautious when they shop, scheduling weddings just a few months ahead of time and choosing cheaper packages, said Dan Tilley, vice president of the association and owner of Creekside Wedding Chapel.

Now business owners are looking to the county for help promoting the industry. In February, the Smoky Mountain Wedding Business Alliance made its case to the Sevier County Commission asking for promotional funding. The alliance said the county’s wedding industry brought $146 million to the economy in 2006.

Although the commission did not give the industry any money, the alliance was allowed a representative on a new seven-member committee that will allocate the county’s lodging tax for marketing businesses.

PLEASE NOTE: The website for the Gaitlinburg Wedding Chapel Association was a dead link, at the time of this post. That is never for good for wedding marketing, or a good sign, generally.

Andy Ebon
The Wedding Marketing Blog

Technorati Tags: , , , , , , , ,

If you enjoyed this post, make sure you subscribe to the RSS feed!

written by Andy Ebon \\ tags: , , , , , , , ,

Nov 20

Hopefully, you have an online inquiry form on your website. Something more detailed than just an email link, where the customer fills in information to give you some background about their needs.

Oh you have that… great!

Perhaps you have a field asking: How did you hear about us?

If you do, that’s pretty good, but not good enough.

With all the communication options, these days, chance are that someone has heard about you from two or more sources. If you just give them a fill-in-the-blank field, they’ll usually give you the source of the last place they heard about your company, and no more.

That kind of incomplete information will give you misleading data on how your advertising is working. Your print advertising, for example, may drive people to your website, but you may not hear about.

In Part 2 of this topic, I’ll share the ideal way to structure customer response to give you better information about how they found you.

Andy Ebon
The Wedding Marketing Blog

Technorati Tags: , , , , ,

If you enjoyed this post, make sure you subscribe to the RSS feed!

written by Andy Ebon \\ tags: , , , , ,

Nov 11

Tell your story!

Tell your story!

This may come as a shock to you, but people don’t know what you do. More precisely, very few people you deal with know everything that you do (and don’t do).

What they know about you is a function of the context in which they’ve seen your work.

For example, the average age of a bride is about 27. Typically, if you provide service for class reunions, she’ll be having her 10th, when she’s 28. Does she know you service reunions?

If the bride is working, then she may be a contact for a company party. You simply can’t assume she knows either of these capabilities of your company. Brides are focused on weddings; their wedding… period.

The same thing goes for venue contacts. If they’ve seen you at their property for one kind of event, don’t assume that there is either the knowledge, or the curiosity, to understand the range of your capabilities and skills. At larger properties, the catering manager may not even be at the event. The event is turned over to the banquet manager. Even at smaller venues, the catering manager may depart once the meal is served. (OK, catering managers, maybe you need ask the question…)

These days many DJ services also provide videography or photography or both. Lighting too. Particularly if you have added these services over time, there is likely to be a knowledge gap about your company.

This is not limited to companies that provide services at an event. Bakers, florists, and the like, provide product and services for a plethora of celebrations. You are unlikely to be referred if people don’t know those possibilities.

Limitations are important too. Some companies specialize in Bar/Bat Mitzvahs and Schools. Others don’t do them, at all.

The goal should be clear: Clients, contacts, and peers should all have broader awareness of what products and services you provide, what you specialize in, and what you don’t do.

To the extent that you can accomplish that single goal, the flow of referrals will increase to a tidal wave.

Put that down as your first New Year’s Resolution. Better yet, get to work on it, now.

Andy Ebon
The Wedding Marketing Blog

Technorati Tags: , , , ,

If you enjoyed this post, make sure you subscribe to the RSS feed!

written by Andy Ebon \\ tags: , , , ,

MyFreeCopyright.com Registered & Protected